Njoy Cabs Privacy Policy

Njoy Cabs takes your privacy seriously. Our Privacy Policy reflects the way that we would like our own information to be treated. Please be aware Njoy may, at any time, review and update our Privacy Policy, so please check this page when you use the Njoy application or site. All personal information held by Njoy will be governed by our most recent policy, updated on this page.

Scope of our Privacy Policy

This Privacy Policy covers Njoy’s use of any personally identifiable information that Njoy collects when you are on Njoy sites, when you use Njoy applications and when you use Njoy’s services.

What do we collect and why?

Njoy collects personally identifiable information when you register as a user on the Njoy website or application, when you use certain Njoy services, and when you enter promotions or competitions. When you register with Njoy, we ask for your residential postcode, name, email address and mobile number. We may use this information to keep you updated on our progress or to provide you with promotions to use our service, which you may opt-out of. Once you register with Njoy and sign in to our services, you are not anonymous to us. We do this to ensure taxi drivers receive genuine and valid taxi booking requests. When you make a taxi booking, Njoy will request your pickup and drop off address locations and these will be stored with your Njoy profile and booking records. We will also log your GPS location when you make a booking (if you approve to provide this information via your computer or mobile device during booking), and also when you are picked up & dropped off (via yours and the drivers application) and will store these with the booking record and your profile. We will also keep a record of your billing information to allow you to make quick taxi payments by simply using Njoy Wallet to charge the taxi fare and fees to your Njoy account. Njoy uses this information to fulfill your taxi booking requests, to validate when taxi trips booked via Njoy have actually taken place, if they were completed correctly, to provide a log of the trips for safety and security, and to match payments against trip information in case of a Njoy Wallet dispute.

Njoy also automatically receives and records information on our server logs from your browser including your IP address, Njoy cookie information, and the page you requested. Njoy uses this information to ensure that we have optomised our site to perform correctly, to improve ease of use and to gain general information about how our services are being used.

Who do we tell?

Njoy will not sell or rent your personally identifiable information to anyone. Njoy will only send personally identifiable information about you to other companies or people when:

  • We have your consent to share the information;
  • We need to share your information in order to provide the product or service you have requested, for example to dispatch a taxi to you
  • We need to send the information to companies that work on behalf of Njoy to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.)
  • We respond to subpoenas, court orders or legal process
  • We find that your actions on our web sites or mobile application violate Njoy Terms of Service or any of our usage guidelines for specific products or services.


Njoy may set and access Njoy cookies on your computer. Other companies do not have access to Njoy’s cookies.


Your Njoy Account Information is password-protected for your privacy and security. In certain areas Njoy uses industry-standard SSL-encryption to protect data transmissions. Njoy strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

Steps you can take to improve security

You as an individual are responsible for the security of and access to your own computer and mobile device.

It is recommended you apply a PIN number to your mobile device to prevent access to the device if it is lost or stolen.

If you share a computer with someone else or are using a computer in a public place like a library or Internet cafe, do not save your password in the browser.

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information.

If your mobile device or computer is stolen you should also notify Njoy so we may block your user account and allow you to change your password.

Access to Personal Information

You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access, please contact our customer support as set out at the end of this document.

For Further information

Please contact our customer support if you have any queries regarding our privacy policy.

Email: care@njoycabs.com